*APR is Annual Percentage Rate. Fixed APR will range from 9.90% to 15.90% APR based on credit score.
If you had a credit card that was converted from our old processor:
Please review our Frequently Asked Questions to get answers to the most common questions about this conversion. If you have further questions about this change, feel free to contact us at [email protected] or 512-444-6419.
We utilize a service called FALCON to monitor member transactions for fraud. Each time you swipe your card, your transaction is assigned a fraud score based on amount, location, type of terminal, and many other factors. If that score is high enough, you will receive a call or text from our Fraud Department asking you to verify the transaction. In special cases, if the fraud score on a transaction is high enough, your card may be shut down immediately.
If your card has been restricted after-hours, please contact the Fraud Department directly to resolve the case at 888-241-2440. Unfortunately, if your card has fraud on it, we are unable to re-activate the card and will need to order you a new one. Please note FALCON will score transactions high if they are outside your geographical area, see Travel Notice for more info.
In order to receive Text Alerts Austin FCU must have your cell phone number on file. Log into No-line Banking in order to update your contact information.
If a transaction has cleared your account that you did not authorize, or you have attempted to dispute a transaction with a merchant but have been unsuccessful, please click the link below to initiate a credit card dispute.
If a transaction has cleared your account that you did not authorize, please call (888) 241-2510 immediately to cancel your credit card. Then proceed to the transaction dispute form.
An Austin FCU MSR will contact you via email in one to two business days regarding your responses to the form, and let you know what your next steps should be. Please keep in mind, that a dispute with Austin FCU does not supersede any agreement you may have made with a merchant, and should only be used in situations where no authorization was given, or where you have already communicated with the merchant regarding the dispute.
If you have any questions, please feel free to give us a call at (512) 444 - 6419 or (800) 950-8143.