Find answers to common questions about Austin FCU accounts and services.

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How can I open an account?

Visit our Become a Member page to find all the information you need to open an account. If you have questions, contact us at (512) 444 6419, option 0.

For further information on opening an account, please contact us at (512) 444 6419. You may also email us at info@austinfcu.com or fax us at (512) 444 6474. 

What's so great about a credit union?

Credit Unions are financial cooperatives organized to meet the needs of our members. We are not-for-profit and owned by our members who benefit from lower loan rates and higher interest rates on deposit accounts. We offer many of the same services big banks offer and pride ourselves on providing personalized service to ALL of our members, not just those with the most money. 

How can I have money wired to my account? 

Wiring is easy! Download printable instructions you can give the sender.

1. Send To:

Catalyst Corporate Federal Credit Union
6801 Parkwood Road
Plano, TX 75024
ABA # 311990511

2. For credit to: 

Austin Federal Credit Union
Austin, TX 78741
ABA # 314977418

 3. For final credit to: 

Member’s name, member's account number, and account destination (savings or checking).

Can I send money via Western Union?

Yes, we can send money via Western Union. Stop by and one of our friendly member service representatives can assist you.

What is Austin FCU’s bank routing number?

Austin FCU’s routing number is 314977418.

How can I reset my login information for online banking?

You can come into the office or call us at (512) 444-6419 or (800) 950-8143 to reset your password or security questions. Bring your ID with you if you come in. If you call, we will ask you a series of questions to verify your identity.

How do I report a lost or stolen debit, ATM or credit card?

For a lost debit card or ATM card, call 1-800-472-3272 immediately.

For a lost credit card, call 1-800-442-4757 immediately.

How can I change the PIN number on my existing Austin FCU ATM or debit card?

To change your PIN on your ATM or debit card, call 1-800-757-9848. You will need the following information: 

For ATM Cards (cards with NO logos on the front) For Debit Cards (cards with the Mastercard® logo)
Your ATM card number (all 16 digits) Your debit card number (all 16 digits)
You MUST call from the phone number listed on your Austin FCU account You will be asked to enter the 10-digit phone number listed on your Austin FCU account, but you can call from any phone
Last 4 digits of the SSN of the cardholder Last 4 digits of the SSN of the cardholder
Existing PIN on your Austin FCU ATM card CV2 (3-digit value on back of card)

If you have any trouble, give us a call at 512 444 6419, and we will assist you in verifying that your account information is correct so that you will be able to use the system.

How can I apply for a loan?

You can come into our office or apply online!

How can I get information about my credit card or make a payment online?

Visit GoToMyCard.com to access your Austin FCU credit card information or make a payment.

How can I access my Austin FCU account online? 

Access your Austin FCU accounts anytime with online banking. You will need to contact us to enroll in online banking, then review the instructions to log in for the first time.

Why do I have to answer questions and select images and phrases to access my AFCU account?

We have implemented these additional security procedures in order to protect your personal information. If you are accessing your account from a computer that no one else can access, you can choose to be remembered on that computer. You will still need your PIN and we recommend that you only register private computers that you control, such as your home computer.

How do I sign up for E-Statements?

Signing up for E-Statements is easy! Not only do you have access to statements going back as far 2009, but you will be taking a valuable step in preventing identity theft by limiting the number of pieces of paper with your account information on them (and avoiding a $2 monthly paper statement fee doesn't hurt anything either.) Follow these simple instructions to sign up for E-Statements.

What is Courtesy Pay?

Courtesy Pay is help for you in case things run a little tight before payday. Overdrafts on your account, up to the limit set by our policy, may be honored by AFCU even if there are not enough funds available in your account at the time of the transaction. Keep in mind the use of Courtesy Pay can be costly to you due to the fees charged. We encourage all of our members to only use Courtesy Pay when absolutely necessary to avoid Courtesy Pay fees.

Austin FCU provides two kinds of courtesy pay.

For checks, automatic bill payments, and ACH transactions.

We may pay an overdraft for you for a standard courtesy pay fee of $33. Payment of the transaction will minimize fees you would have had to pay for returned items. 

Whether your overdrafts will be paid is discretionary and we reserve the right not to pay. For example, we typically do not pay overdrafts if your account is not in good standing, or you are not making regular deposits, or you have too many overdrafts, or the amount of the item is too large. If we pay an item, a $33 fee will be charged to your account. If we do not pay an item, the applicable NSF fee will be charged. View our fee schedule.

For ATM transactions and one-time debit card transactions. 

You must give us permission to authorize and pay overdrafts for ATM withdrawals and one-time debit card transactions. This can be done by telephone, sending a message through your No-Line banking message center, or completing the Opt-In form (PDF) and returning it to us by mail or in person. You can also stop by our Main Branch at any time to Opt-In. You may revoke your permission at any time by contacting us in writing or by phone. If you give us permission, we pay overdrafts on ATM transactions and one-time debit cards at our discretion, which means we do not guarantee that we will always authorize and pay an overdraft. For example, we typically do not pay overdrafts if your account is not in good standing, or you are not making regular deposits, or you have too many overdrafts, or the amount of the item is too large. If we do allow your account to be overdrawn and pay an ATM or one-time debit card transaction, you will be charged a maximum fee of $33.00 per transaction. If we do not authorize and pay an overdraft, your transaction will be declined. You must repay any overdrawn balances within 15 calendar days of the date the account went into courtesy pay status.

How do I know if I'm eligible for this service?

In order to be eligible for Courtesy Pay you must meet the qualifications for a checking account, have a direct deposit, a current address and your account must be in good standing. If you are a new member, your account will be eligible for courtesy pay after 90 days. 

How is this different from the overdraft protection I already have on my account?

Standard overdraft transfer protection works by automatically transferring funds available in other accounts you have chosen to link to your account to cover transactions when there aren't enough funds available. There is a $4 fee for this service, and AFCU will always look to use standard overdraft transfer protection before paying overdrafts with Courtesy Pay.

How do I opt out of courtesy pay?

You may remove your account from the Courtesy Pay program at any time, by sending a message through your No-Line Banking message center, or completing the Opt-Out form and returning it to us by mail or in person. You can also stop by our Main Branch at any time to Opt-Out.

If you have other questions or concerns about Courtesy Pay, feel free to contact us.

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