COVID-19 RESPONSE

Financial Institutions (Austin FCU) are considered "Critical Infrastructure" and remain open even if a Stay At Home Order is issued.

The City of Austin has published a list of guidelines at their COVID-19 Information site for what types of businesses are classified as Criticial Infrastucture and "Banking and Financial Institutions" are FIRST on that list as of 3/24/20. If you have any questions or concerns, please give us a call at 512-444-6419 or email us at [email protected].


Temporary Change in Hours

For the health and safety of our staff and members, Austin FCU has decided to modify our hours for the time being.
 
Lobby

Closed until Further Notice

(Members needing access to Safe Deposit boxes should call 512-444-6419 for assistance)

Drive Thru 8:15 am to 5:15 pm Monday - Friday
 
We are still ready to offer our members all of the normal services through the Drive Thru, and are here to help those of you who are affected by this pandemic so if there is something you need assistance with feel free to message here on FB, email us at [email protected]  or call us at 512-444-6419.
 
Thank you all, and stay well!
 

Assistance for Affected Members

If you have been affected by the COVID-19/Coronavirus, Austin FCU has several options available to assist, including but not limited to:

  • Waived Courtesy Pay and/or NSF Fees
  • Increased limits for debit/ATM card usage
  • Skipped Payments on Loans
  • Disaster Loans 
  • Early access to mobile deposit and/or Courtesy Pay

If you're needing assistance please email us at [email protected] and we'll let you know what options are available.


Austin FCU's Response to COVID-19

I’m sure you’re receiving emails and communication from all directions right now letting you know what efforts businesses and organizations you interact with have been taking to keep you and their staff safe from the spread of COVID-19.
 
I want you to know that Austin FCU is taking precautions to make sure our branch remains a safe space for members needing to come in and process transactions or get account assistance. Staff is sanitizing all member-accessible areas regularly and have been encouraged to exercise social distancing, frequent hand washing and to stay home if they're feeling ill.
 
We also want to remind you that Austin FCU offers several solutions to help you conduct your banking without visiting our branch location, including: online bankingmobile depositbill pay,  our loan payment portal and 30,000+ FREE ATMs through the Co-Op Network. If you need assistance enrolling in online banking please contact us at 512-444-6419 or request an Austin FCU team member to contact you via this link.
 
As of March 16, 2020, our branch is operating with normal business hours, and will continue to do so as long as possible. Austin FCU management is actively monitoring resources provided by our state and local health agencies and will make what changes we can do to our part to help flatten the curve and slow the spread of COVID-19. As the situation is rapidly developing, please keep an eye on www.austinfcu.com for the timeliest updates.
 
As always, the Austin FCU team appreciates your membership, as well as your patience and understanding as we do our best to keep our staff and members healthy. If you have any questions or concerns please reach out to us at [email protected].
 
Thank you,


President/CEO