COVID-19 RESPONSE

Temporary Change in Hours

For the health and safety of our staff and members, Austin FCU has decided to modify our hours for the time being. At this time Austin FCU has no immediate plans to re-open our lobby for regular hours.
 
Lobby

Closed until Further Notice

(Members needing access to Safe Deposit boxes should call 512-444-6419 for assistance)

Drive Thru

8:15 am to 5:15 pm Monday - Friday

10:00 am to 2:00pm Saturday

 
We are still ready to offer our members all of the normal services through the Drive Thru, and are here to help those of you who are affected by this pandemic so if there is something you need assistance with feel free to email us anytime at [email protected]  or call us M-F 9am to 4pm at 512-444-6419.
 
Thank you all, and stay well!

Assistance for Affected Members

If you have been affected by the COVID-19/Coronavirus, Austin FCU has several options available to assist, including but not limited to:

  • Waived Courtesy Pay and/or NSF Fees
  • Increased limits for debit/ATM card usage
  • Skipped Payments on Loans
  • Early access to mobile deposit and/or Courtesy Pay

If you would like to skip a payment or discuss other options for loans, please email us at [email protected]. For faster processing, include your name, a good contact number and your circumstances.

If you're needing other assistance please email us at [email protected] and we'll let you know what options are available.


 

 

Annual Meeting POSTPONED

Austin FCU's Annual Meeting has been postponed until July 2020, exact date TBD. Please watch this space for updates.


Austin FCU's Response to COVID-19

I’m sure you’re receiving emails and communication from all directions right now letting you know what efforts businesses and organizations you interact with have been taking to keep you and their staff safe from the spread of COVID-19.
 
We also want to remind you that Austin FCU offers several solutions to help you conduct your banking without visiting our branch location, including: online bankingmobile depositbill pay,  our loan payment portal and 30,000+ FREE ATMs through the Co-Op Network. If you need assistance enrolling in online banking please contact us at 512-444-6419 or request an Austin FCU team member to contact you via this link.
 
As of April 29, 2020 our branch is operating as a drive thru only. Members needing to access their safe deposit box should call ahead at 512-444-6419. Austin FCU management is actively monitoring resources provided by our state and local health agencies and will make what changes we can do to our part to help flatten the curve and slow the spread of COVID-19. As the situation is rapidly developing, please keep an eye on www.austinfcu.com for the timeliest updates.
 
As always, the Austin FCU team appreciates your membership, as well as your patience and understanding as we do our best to keep our staff and members healthy. If you have any questions or concerns please reach out to us at [email protected].
 
Thank you,


President/CEO